Refund Policy
Company: AdWave LTD
Company Number: HE 380370
Date of Incorporation: 23 February 2018
Registered Address: Eleftherias 113, 3042, Limassol, Cyprus
Website: https://adskill.com
Refund Contact: sales@adskill.com
Last Revised: 14 August 2026
This Refund Policy describes the general approach of AdWave LTD, operating under the adskill brand (“AdWave”, “adskill”, “we”, “us” or “our”), to requests for repayment of amounts paid in connection with agency advertising accounts, account funding, consulting, technical support and related advertising services. Refunds are considered in the context of the relevant transaction, the status of the services and funds, applicable third-party requirements and the written terms agreed with the client.
This Policy establishes general principles only. A client agreement, order confirmation, invoice terms, platform-specific terms or other written arrangement may supplement, modify or replace these principles for a particular transaction. The individually agreed terms will prevail in relation to that transaction, subject to any mandatory requirements of applicable law.
1. Scope and general refund principle
Except where a binding written agreement or mandatory law expressly provides otherwise, payments made to AdWave are not refundable as of right. Each request is reviewed individually, taking into account the stage of performance, actions already taken, resources already allocated, the location and availability of the relevant funds, third-party rules and restrictions, the conduct of the client and any other circumstances material to the request.
AdWave may approve or decline a refund in full or in part where permitted by the applicable agreement and law. Approval of a refund in one case does not create an obligation to approve the same or a similar request in another case and does not establish a continuing practice or waiver of any contractual right.
2. Refund eligibility and grounds for refusal
Amounts remaining under AdWave’s control. Amounts that remain freely available to AdWave, have not been used, transferred, committed, reserved or otherwise applied in connection with the requested services, and are not required to satisfy amounts or liabilities properly arising under the applicable arrangement may be considered for refund following reconciliation and verification.
Third-party and platform funds. Where funds have been transferred, credited, reserved or otherwise placed with an advertising platform, payment provider, bank, technology provider or other third party, any refund is conditional on the relevant amount being released or recovered. AdWave is not required to fund a refund from its own resources where the corresponding amount has not been returned or made available by the relevant third party, unless a binding written agreement or mandatory law expressly requires otherwise.
AdWave may refuse or reduce a refund where the requested services have been performed or materially commenced, access or resources have been made available, obligations have been undertaken in reliance on the client’s request, costs or liabilities have been incurred, or the client changes its commercial decision after performance has begun. A refund may also be declined where the client delays or prevents performance, fails to provide required information or cooperation, breaches the applicable agreement, provides inaccurate or misleading information, fails a verification or compliance requirement, uses the services for an undisclosed or prohibited purpose, or causes an account, payment or campaign to be restricted under applicable platform rules or law.
Where appropriate, AdWave may propose a credit, replacement, transfer to another available service configuration, extension, technical remedy or other commercially reasonable solution instead of a cash refund. Any such arrangement is subject to the client’s applicable written terms and does not constitute an admission that a refund was otherwise due.
3. Non-refundable and non-recoverable amounts
Unless otherwise required by a binding written agreement or mandatory law, amounts that have already been used, applied, transferred, committed, reserved, charged, converted, paid to third parties or otherwise made unavailable in connection with the requested services are not refundable through adskill. The same applies to amounts that cannot be recovered because of the rules, actions or settlement procedures of an advertising platform, bank, payment provider or other third party.
Any refund calculation may take into account amounts already consumed or committed, third-party deductions, banking or payment charges, taxes, currency-conversion effects, reconciliation differences and other sums that AdWave has not received, cannot recover or is entitled to retain or apply under the relevant written arrangement. A refund will not exceed the amount actually received and remaining available for return after the relevant reconciliation.
AdWave may also withhold or set off an otherwise refundable amount against sums that are due and payable by the client under the same or another applicable written arrangement, to the extent permitted by law and the relevant contractual terms.
4. Advertising platforms and circumstances outside AdWave’s control
Agency advertising accounts and related services depend on systems, rules and decisions of third-party platforms. Moderation, verification, suspension, account limits, balance holds, payment reviews, technical incidents, policy changes, compliance checks and other platform actions may affect the availability of an account, the continuity of a campaign or access to funds. These events do not automatically give rise to a refund.
Where a third party controls the relevant funds or determines whether they can be released, any refund may be postponed until the third-party process is completed and the amount actually recoverable can be established. AdWave may take commercially reasonable steps to assist with clarification or recovery where appropriate, but does not guarantee a particular platform, bank or payment-provider decision or processing time.
The same principles apply where performance is affected by circumstances beyond AdWave’s reasonable control, including infrastructure failures, governmental or regulatory measures, sanctions or trade restrictions, banking or payment disruptions, natural disasters, widespread emergencies, armed conflict or comparable events. The existence of such circumstances does not require AdWave to return amounts that are unavailable, irrecoverable, already applied or otherwise subject to binding obligations, unless the applicable written agreement or mandatory law provides otherwise.
5. Refund request and review procedure
A refund request should be sent to sales@adskill.com or to the client’s usual adskill representative and should contain enough information to identify the client, the relevant payment or transaction, the amount requested and the basis of the request. AdWave may request supporting documents, confirmation of authority, payment evidence or other information reasonably required to investigate the request and comply with fraud-prevention, banking, sanctions, security or other applicable requirements.
AdWave aims to review a sufficiently documented request within 7 business days. A review may take longer where reconciliation with an advertising platform, bank, payment provider or other third party is required, where the circumstances are complex, or where additional information is needed. Any stated review period is an indicative administrative timeframe and does not constitute automatic approval if no decision has been communicated within that period.
If a refund is approved, payment will be initiated after the amount has been finally determined, any required reconciliation has been completed and the relevant funds are available to AdWave. The refund will normally be made through the original payment route or another verified method selected as appropriate in the circumstances. Processing and settlement times are controlled in part by banks and payment providers and may vary, particularly for international transactions.
AdWave may decline to process a request that cannot be reasonably verified, is submitted by an unauthorized person, is materially incomplete, is inconsistent with the applicable written terms, or presents a reasonable fraud, sanctions, security or compliance concern. Where the relevant issue can be remedied by additional documentation or clarification, AdWave may allow the client an opportunity to provide it before a final decision is made.
6. Chargebacks and payment disputes
A chargeback, payment reversal or other payment dispute does not establish that a refund is due and does not replace the contractual refund process. Where a payment is disputed, AdWave may suspend or restrict services, access or transactions connected with the disputed payment while the matter is investigated and may provide the relevant bank or payment provider with records reasonably necessary to respond to the dispute.
Where a chargeback or payment dispute is rejected, withdrawn or otherwise determined to be unfounded, AdWave may recover the resulting bank, processor, administrative or other reasonable costs from the client where permitted by the applicable written terms and law. Nothing in this Section limits a payment right or remedy that cannot lawfully be excluded.
7. Contractual priority, mandatory rights and updates
adskill services are primarily provided in a business-to-business context. The availability, amount, timing and method of any refund may be further defined, limited or excluded in the client agreement, order confirmation, invoice terms or other written arrangement applicable to the relevant transaction. Those individually agreed terms take priority over this Policy for that transaction, except to the extent that mandatory law requires a different result.
If a client is entitled to a mandatory statutory refund, withdrawal or repayment right that cannot lawfully be excluded or limited, that right remains unaffected. Nothing in this Policy should be interpreted as creating additional consumer or statutory rights where they do not otherwise apply.
AdWave may update this Refund Policy to reflect changes in its services, payment arrangements, platform relationships, internal procedures or applicable requirements. The version published on adskill.com will apply prospectively from its stated revision date. Questions and refund requests may be sent to sales@adskill.com.
AdWave LTD
Company Number: HE 380370
Registered Address: Eleftherias 113, 3042, Limassol, Cyprus
Brand: adskill
Website: https://adskill.com
Refund Contact: sales@adskill.com