{"id":2531,"date":"2023-07-22T20:49:41","date_gmt":"2023-07-22T17:49:41","guid":{"rendered":"https:\/\/academia.adskill.com\/bez-kategorii\/kak-my-privlekli-novuyu-auditoriyu-i-povysili-ltv-na-16-procentov\/"},"modified":"2026-07-10T16:34:33","modified_gmt":"2026-07-10T13:34:33","slug":"how-we-attracted-a-new-audience-increased-ltv-by-16-percent","status":"publish","type":"post","link":"https:\/\/adskill.com\/en\/blog\/how-we-attracted-a-new-audience-increased-ltv-by-16-percent\/","title":{"rendered":"How We Attracted A New Audience &#038; Increased LTV By 16%"},"content":{"rendered":"\n<div class=\"wp-block-adskill-article-info\">\n\t<div class=\"content__info\">\n\t\t<p class=\"content__info-text wp-block-paragraph\">This case study analyzes the launch of advertising campaigns on Tik Tok of two operating companies in the Belarusian market.<\/p> \t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group content__article\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading content__article-title\" id=\"clients\">Clients<\/h2>\n<p class=\"content__article-text wp-block-paragraph\">One company specializes in selling bicycles with prices starting at $300, while the other focuses on providing outdoor recreation products with prices starting at $200.<br> <strong>The startup\u2019s GEO<\/strong>\u00a0is Belarus.<br> <strong>Vertical<\/strong>\u00a0\u2014 E-commerce.<\/p><\/div><\/div>\n\n<div class=\"wp-block-group content__article\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading content__article-title\" id=\"objectives\">Objectives<\/h2>\n<p class=\"content__article-text wp-block-paragraph\">Both clients wanted to\u00a0<strong>increase sales and reach, increase CTR, reduce the cost per target action, and customize the work according to the set KPI (CPA&lt;=$4).<\/strong><\/p>\n<p class=\"content__article-text wp-block-paragraph\">TikTok is perfect for promoting products such as bicycles and recreational products because the bulk of the social network\u2019s audience is\u00a0<strong>18-24-year-olds.<\/strong>\u00a0Many of them like sports and active lifestyles.<\/p><\/div><\/div>\n\n<div class=\"wp-block-group content__article\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading content__article-title\" id=\"strategy-and-implementation\">Strategy and implementation<\/h2>\n<p class=\"content__article-text wp-block-paragraph\">adskill\u2019s collaborative efforts on both projects involved assigning distinct responsibilities to the pre-moderation department, account managers, designers, and SV platforms. To assess the efficacy of the advertising campaigns, key metrics such as\u00a0<strong>the cost per completed application (CPA)<\/strong>,\u00a0<strong>conversion rate, and click-through rate (CTR) were meticulously analyzed.<\/strong><\/p>\n<p class=\"content__article-text wp-block-paragraph\">Having collected the necessary number of creatives and prepared a successful strategy, we started its realization. Both the official representatives of the site and our clients participated in the promotion process. The work proceeded in stages.<\/p><\/div><\/div>\n\n<div class=\"wp-block-group content__article\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading content__article-title\" id=\"phase-i-alignment-and-review-of-creatives-by-our-moderation-team\">Phase I. Alignment and review of creatives by our moderation team<\/h2>\n<p class=\"content__article-text wp-block-paragraph\">In close collaboration with the client\u2019s design department, we concurrently crafted a comprehensive promotional strategy for TikTok while curating a diverse pool of creatives for each product. Ensuring compliance with the TikTok Policy, a crucial aspect of our work involved the pre-moderation of all promotional materials. From the client\u2019s top five best-selling products, we meticulously selected<strong>\u00a0three captivating creatives<\/strong>\u00a0for each item, optimizing their impact and appeal.<\/p><\/div><\/div>\n\n<div class=\"wp-block-group content__article\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading content__article-title\" id=\"phase-ii-developing-an-advertising-campaign-launch-strategy-tests\">Phase II. Developing an advertising campaign launch strategy &#038; tests<\/h2>\n<p class=\"content__article-text wp-block-paragraph\">The adskill team reviewed and refined the ads and banners, conducting a test run to identify the most impactful creatives. A comprehensive testing phase commenced, exploring various approaches and promotional methods. This two-week period entailed a budget allocation of $200, allowing for thorough experimentation and optimization.<\/p>\n<p class=\"content__article-text wp-block-paragraph\">Based on the analysis and test results, the confirmed approaches were launched, and changes were made to the strategy itself. But we didn\u2019t want to stop looking for new audiences and ways to implement the case study, so we decided not to abandon the accompanying tests in the process of launching the campaign.<\/p>\n<p class=\"content__article-text wp-block-paragraph\">We scheduled testing of creatives on certain days to collect analytics as quickly as possible and to identify the most effective routes. Next, our team executed the campaign launch with separate groups, different bids for each product, utilizing, among other things:<\/p>\n<ol class=\"wp-block-list content__subarticle-list\"> <li>Collecting audiences for retargeting<\/li> <li>Working with comments<\/li> <li>Direct click-throughs to the site &amp; site lead form<\/li> <\/ol><\/div><\/div>\n\n<div class=\"wp-block-group content__article\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading content__article-title\" id=\"phase-iii-adjustment-and-solution-of-related-problems\">Phase III. Adjustment and solution of related problems<\/h2>\n<p class=\"content__article-text wp-block-paragraph\">One of the primary challenges encountered during the implementation of these cases was the limited geographical scope, specifically focusing on Belarus. To overcome this obstacle and prevent advertising fatigue among the audience, we employed a dynamic approach by frequently refreshing the creatives. This proactive measure ensured the sustained interest of the target audience, as the introduction of fresh and diverse advertising materials effectively attracted and retained their attention. We\u2019ve prepared:<\/p>\n<ul class=\"wp-block-list content__subarticle-list\"> <li>Video tutorials &amp; product application guides<\/li> <li>Product usage tips and tricks<\/li> <li>Collaborations with other companies with purchase offers, combined bundles (product+product, product+service)<\/li> <\/ul>\n<p class=\"content__article-text wp-block-paragraph\">Since the clients had already worked with TikTok before and didn\u2019t have a clear strategy, we faced the task of reducing the negativity of users who were tired of the same-type offers of companies to buy bicycles and recreational products.<\/p>\n<p class=\"content__article-text wp-block-paragraph\">Our successful approach in handling negative comments yielded positive outcomes.\u00a0<strong>By leveraging entertaining videos and providing prompt responses to inquiries in the comments section<\/strong>, we were able to enhance the companies\u2019 reputation and foster audience loyalty.\u00a0<strong>Through our collaborative efforts, customers gained valuable insights into the areas of concern and pain points in their production processes, leading to informed decision-making and improvements.<\/strong><\/p><\/div><\/div>\n\n<div class=\"wp-block-group content__article\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading content__article-title\" id=\"results-for-3-months-of-work\">Results for 3 months of work<\/h2>\n<ul class=\"wp-block-list content__subarticle-list\"> <li><strong>CPA (cost per order)\u00a0<\/strong>= $3.6 for both clients: this is 10% below target<\/li> <li><strong>Increased LTV:\u00a0<\/strong>12% increase in customer return rate due to retargeting campaigns and flexible work on customer loyalty<\/li> <li><strong>Sales growth:\u00a0<\/strong>+16% for the leisure products client (March \u2013 155, June \u2013 265 applications), +17% for the bicycles client, month on month<\/li> <li><strong>Best days:<\/strong>\u00a0it was possible to identify the optimal days with the highest purchasing power (Monday through Thursday)<\/li> <li><strong>Gender analysis:\u00a0<\/strong>a well-designed strategy allowed to identify the most active buyers (77.82% men, 21.70% women<\/li> <\/ul><\/div><\/div>\n\n<div class=\"wp-block-group content__article\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading content__article-title\" id=\"what-are-the-conclusions\">What are the conclusions?<\/h2>\n<p class=\"content__article-text wp-block-paragraph\">Comparing two launches of advertising campaigns in TikTok with high-value products, we can conclude about their effectiveness. For example, in the first launch, the CPA was $3.6 (bid price below target by 10%). Due to campaigns with retargeting and productive work on loyalty, customer returns increased by 12% in a short time. A notable increase in sales was seen with the leisure products client, averaging 16% month-on-month.<\/p><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>TikTok is evolving with new trends, formats, and audiences. See how brands can promote products from mass market to premium.<\/p>\n","protected":false},"author":2,"featured_media":3177,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[20],"tags":[28],"class_list":["post-2531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","tag-case-study"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How We Attracted A New Audience &amp; Increased LTV By 16%<\/title>\n<meta name=\"description\" content=\"TikTok is evolving with new trends, formats, and audiences. 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